Unique Moving and Storage

Most horrible experience ever! Don't even know where to begin. Rhonda from downing moving and storage told me that since I had such a small amount of furniture and items and they already had a truck in Columbus, Ohio traveling to Wisconsin, that the amount would be half and the trip would be quick. Truck picked up items on March 9th, 2017. Delivery was to be made on Friday, March 10, 2017. On Monday, March 13th, Rhonda called and said that the truck would deliver the items on Tuesday or Wednesday. I took off work for those 2 days and there was no delivery. I called and Rhonda would not pick up. Another person from unique moving called and said she was the dispatcher for the deliver and that my moving items were still in Columbus and that she did not have a driver. She said that Rhonda never called and said that the truck would deliver on Tuesday or Thursday. She said the downing moving and unique moving were partners. She said that we could have a 3-way call with Rhonda, Mona, and me. I waited 1 hour and the 3-way call never took place. It still has not taken place. Mona said that the 3-way call would get us all on the same page. Finally, I got the phone number of the driver who was going to deliver. Mona called me and told me to communicate with him. His name is Eli. I spoke with him and he told me he was in Pennsylvania and there was no way he could deliver until March 18th or 19th. I then received another call from him and he said that he would be there the next morning which would be March 17th. So I had my roommate call off work and wait for the truck. Eli called again and said that it would be more like 2:00 pm. My boyfriend could have at least worked 1/2 day. Now between the 2 of us, we are out 3 days of work.

Throughout this experience beginning March 9th, 2017, we called numerous times trying to speak with someone to get an idea of when the delivery would happen. We left lots of messages on repeated voicemails. When our contact person changed from Rhonda at downing moving to Mona at unique moving, Mona was very rude and condescending. She would not let me speak. She continued to yell and discredit everything that Rhonda had originally told us. The payment were also extremely bizarre. There were 3 payments made. The first to book the moving company was sent to PayPal. When looking further, the recipient lived in the united kingdom. The second payment the day of pick-up had to be a chef and made out to downing moving. We signed paperwork but received only one sheet receipt for items and payment. Never received a definitive contract before that or after that pick-up day. We were suppose to receive copies of the contract signed via email. This still has never happened. The final payment was made out to unique storage either by postal money order or cash.
We receive the deliver at 3:00 pm on Friday, March 17th, 2017. The driver, Eli, refused to take anything off the truck until he was handed the amount.

Move size: 1 Bedroom Home Service cost: $1375

Unique Moving and Storage Inc. truly has lived up to its name! My family has endured a horrible state with what we thought was a well known moving company, it wasn't, it was a "Broker". Our son is in the Military and stationed at far west end of our country. On July 7th the Broker booked our pick up of furniture for the 14th or 15th of July, it never happened, but repeated calls only got me false promises of a pickup. Finally, I received a call from Karen of Unique Moving and Storage Inc.

Karen was friendly, caring and professional! I was informed that the movers would be at my home for pick up on the 21st and they showed up at exactly the time I was told they would be here! Two young men, Casey and Alex introduced themselves and the light at the end of my dark tunnel disappeared. Casey assessed what needed to be done, Alex immediately began to cover and tape the furniture as Casey reviewed the paperwork and documentation that needed to be done. I was stunned that these two men were so professional, polite, hard working and efficient. Both Casey and Alex complimented me on how well I had packed and taped my son's belongings, this recognition meant a lot to me since I had done all the packing by myself. Professional packing boxes, bubble wrap and many rolls of packing tape were used in order to save money, the 50" flat screen TV even had a homemade box.

This letter is about the Unique Moving and Storage Inc., from my first contact with Karen and finish with Casey and Alex this was the best experience. I strongly recommend this company based on their business ethics, professionalism, courteous service and they care about Military serving our country. My son, his wife and 2-year-old daughter have had nothing for 3 weeks and as of this date, they were sleeping on floor till his Platoon bought air mattresses for them. So now I know soon they will have their belongings thanks to Unique Moving and Storage Inc.

Casey and Alex, I wish you both could service my son, after waiting a month, I know you guys could erase the bad feelings he feels.

Service cost: $3102

I hired this company to Move me from OH to S. C. in March and store my furniture for one month. I was getting married and moving out of state so I had them deliver the furniture to my finacee's home were we would be living. So I didn't examine the delivery until June after the wedding. Then I saw that my brand new King size Tempur-Pedic mattress was missing, the legs on my cocktail and end tables were gone. My bedroom furniture looked like it came from a scratch and dent sale. Boxes of dishes were broken, because heavy boxes were places on top of boxes marked Fragile. They picked up 40 boxes and deliverd 25. I was told (which I know doesn't count for a hill of beans) that I was automatically covered for $10000.00 for lost and damages. So I signed the waver for full replacement insurance. Now I'm stuck with $.60 per lb. My fault I misread $.60 on the dollar. But that is no excuse for blantant disregard for property placed in good confidence in your care. I also had two beautiful three feet tall bronze giraffe statues that they left at the ware house. They said they would send them the next time a truck was coming this way. ( whenever). So I asked them to take a picture of them and send to me so I would have have proof that they had my property. They did this, but a lot of good that did. Finally last Month Nov. I insisted they send me my giraffees. I even told them I would be in OH 200 miles from them and they could drop them off there, no reply. They told me they would send them UPS, nothing. Last week, Dec I called and they said they shipped them. But they didn't know when they shipped, where and by who they shipped them. So now my giraffees are gone also. If anyone knows how we can get some restitition for malicious treatment of another's property, count me in. I have picture galore. DON'T USE THIS COMPANY THEY ARE HORRIBLE!!

Service cost: $2302

IF A BROKER GIVES YOU THIS CO. DON'T ALLOW THEM TO MOVE YOUR STUFF!
By the time we received delivery, our items had been moved several times from truck to storage and back again! When it was finally delivered, items were broken, things stolen, things lost, things soaking wet (books, etc), tubs were smashed, boxes crushed! I could go on and on!! A $1200 claim was made and they decided we would et a check for $93!! Plus more money was always added to what was originally quoted several times and they always wanted the money up front. And..the truck was too big to deliver so had to rent a smaller truck, thus unloading and loading everything one more time!! We are still finding broken things! We also have a large mirror box of things belonging to someone else! Have tried numerous times to get them to try to find the owner, but no one cares! THERE ARE NO EXAGGERATIONS HERE!

Move size: 1 Bedroom Home Service cost: $5000

I believe this moving company is unique. It has to be the worst moving company in the country, which makes it unique in my book. Most movers likely could not compete with Unique for the title of worst mover in the world. Unique knows every trick in the book and has no qualms about using them. Although the estimate was approximately $2800 and then increased because I called the booking agent--Plymouth Relocation Services--Unique charged me $9000 for shipping personal items from a 341 square foot condo plus two bicycles and about 10 boxes already packed. Threw everything in one big box, including Kosta Boda vases, jewelry, clothing, shoes, etc. The condo is a rental so all furniture, dishes, and so forth stayed. I indicated to the movers the cost was too high and was told that if I didn't pay, they'd throw the items in the parking lot. I lived in a condo complex and didn't want to deal with the ramifications of my items all on the ground and damaged. And people upset and my having to stay extra days to clean up a mess that likely wasn't going to be cleaned up very easily. I told Unique that I had paid Plymouth Relocation Services for the move. Unique told me they never heard of Plymouth Relocation Services and would dump all my items in the parking lot if I didn't pay them the price they asked. It was midnight and I had to leave in the morning, so I paid the price (should have called the police, if I had had my wits about me). I immediately contacted Unique and Plymouth Relocation the next day and was told there was nothing that could be done. I signed the paperwork, I was told. I told them it was signed under duress after midnight with a truck loaded with my belongings that were threatened to be thrown off the truck. It was a nightmare. And it still is. I have none of my belongings. I called Plymouth Relocation and told them this story and they said there is nothing they can do. And when I told them that Unique did not even follow DOT instructions for filling out moving forms, etc, so a record of what was moved was kept, they told me I shouldn't have signed it. It was an impossible situation with no help coming from anyone who was involved. I eventually stopped payment on the check; called Unique and said I wanted my belongings at the original price quoted by Plymouth Relocation. And Unique told me that they had no obligation to adhere to that price. Every time they felt like it, it seemed as though the added to the price, indicating that Plymouth Relocation didn't estimate correctly. If I were Plymouth Relocation, I would drop the movers from their contractors because Unique spoke about them as though they were idiots. It is a nightmare of the worst proportions! I have no clothes, jewelry, coats, etc. and have no idea where they are. And no idea if I will ever see them again. Moving to a new state with no coats, clothes, books, papers, cosmetics, and documents needed to conduct business and so forth is a big burden. To have to buy new clothes because the mover will not deliver is outrageous. I read some reviews about Unique and see they delivered some items to people. In fact when I called Unique, the person to whom I spoke didn't know whether Unique had my items. It continues to be a nightmare as I spend more time and money buying clothing I have already but to which I cannot get access. I cannot even make a claim because they say to me they don't have my items so how can they give them to me. None of it makes sense. Like another reviewer said, "We don't know where our things are." Neither do I.
Wish I had never heard of Plymouth Relocation Services and Unique Moving and Storage.

Move size: Studio Service cost: $9000

Never use this company. They are unprofessional and could care a less about how they handle your stuff. I had so many items broken and I filed a claim three months ago. No one will return your call. Been trying to contact Karen in claims dept by calling and email and she never gets back to me. I don't under stand how they can stay in business. with such horrible service. I am still waiting to get reimbursed. I did file with the BBB. We can't let this company get away with this. I will never get back the things I lost.

Service cost: $6000

Unique Moving and Storage showed up late causing me to have to change my flight. They were late not one but two days in a row. My belongings were thrown into boxes. virtually everything we owned was damaged. All of our furniture had damage. Boxes were crushed upon arrival. Boxes were upside down and items were damaged. They did not care how bad it was. Even the guys who delivered our things just said you should file a claim for that. We were told to file with movingclaims.net. I do not believe they will do anything of any substance. I will be taking Unique Moving to court after the settlement is offered.

Service cost: $15

I am in a similar situation. USA Moving Group booked the move for me with Unique Moving and Storage. My furniture was finally picked up at 6 PM the day before I flew out and once my furniture was on the truck, the cost went up $700. I was promised delivery in 14-21 days and it is getting real close to the 21 days.  They can't seem to find the driver of the truck with my furniture at this point. They did not notify me when the furniture was being picked up in Miami so I could get insurance.  This has been one huge fiasco and wondering if I need to call the police and file a missing furniture report? Any advice? .

Service cost: $1200

Recently moved across the country using Unique Moving and Storage (Booked through Alliance Moving Services) and the experience has been/is still awful. My move was more than three months ago, I only just recently got my things (after many weeks of thinking it had all been lost) and the company has over-charged me hundreds of dollars. Approached the BBB about the company with no luck. Unique Movers wouldn't speak to me through phone or email and ignored the BBB's attempts to reach out to them as well. I can't even tell you how much I regret using this company. Don't put yourself in the same situation that I did.

Service cost: $1850